British Gas Energy

We’ve built a brand-new app to support customers whose accounts are already on our new billing system. 

Unsure if that is you?

If your account number begins with an ‘A’ or 'BGX'  then good news! You’ve already moved to our new system, so just log in and use the new app straight away.

If your account number begins with ‘85’  this means you’re still on our current system. We’ll let you know once you’ve moved over, so you can start using the new app.

There’s nothing you need to do, we’ll take care of everything.

You can still access your Energy and Home Services account on our website. 

You can find more information https://www.britishgas.co.uk/mobile-app.html

What does this app do now?

• Manage your account balance

• View recent transactions and bills

• Make a payment

• Amend or set up Direct Debit

• Submit a meter reading for more accurate bills

• Manage multiple energy accounts

• Securely save passwords through the Keystore functionality

• Fingerprint and face unlock

• Stay permanently logged in with our improved login experience

• Monitor your energy usage if you have a smart meter that sends us half-hourly readings

• Update your smart meter settings (you can change to half-hourly here so you can see your energy usage)

What will this app do in the future?

• Notifications 

• Meter reading history

• Improved design

And much more! 

Thank you,

Your British Gas Energy App Team